Help center
Below you will find our store addresses and contact numbers, or write to us anytime at orders@florado.md.
Chișinău Centru store
45 Ismail St., Chișinău, Moldova
Warehouse & deliveries
Bd. Ștefan cel Mare 124, Chișinău, Moldova
Orders & customer support
Delivery department
Complaints & returns
Cash on delivery
You pay the courier in cash on delivery
Online card
Visa / Mastercard, secure payment
MIA
Instant payment via the MIA app
PayPal
For orders from abroad
Bank transfer
Direct payment to the company account
Standard delivery
2-4 business days, nationwide
Express delivery
Within 24h for orders in Chișinău
Store pickup
Free, available the same day
Returns
Up to 14 days from receiving the parcel
Refund
5-7 business days after we receive the return
How can I track my order?
Once your order is confirmed, you receive a tracking link by email or SMS.
What do I do if I receive a damaged product?
Contact us within 48h with photos of the product for a replacement or refund.
Can I change or cancel an order after placing it?
Yes, within the first hour after placing it, by calling Customer Support.
Do you deliver outside Chișinău?
Yes, we deliver across Moldova in 2-4 business days.
How do I create an account on the site?
Click the account icon, choose "Sign up" and fill in your details.
